Shipping Policy
Prints by courier or collection, and files by download link
01Overview
Prints and albums are couriered or collected at our studio. Edited photos, session photos and ID photo files are sent by email or download link. Sessions and ID photos take place at our studio, apart from corporate headshots booked at your office.
02When Your Order Is Ready
- 4R, 5R, 8R, A4 and A3 prints: about 1 to 3 working days after we receive your photos.
- Hardcover albums: about 7 to 10 working days after you approve the layout preview.
- Passport and visa photos: printed while you wait at the studio.
- Edited, session and product photos: the time stated on each item page, after we receive your photos or products.
03Courier Delivery
We courier prints and albums anywhere in Malaysia: usually 1 to 3 working days in Peninsular Malaysia and 3 to 7 working days to Sabah, Sarawak and Labuan, after the order is ready. Prints are sent flat between card or rigid boards, never rolled or folded, and albums are boxed. We confirm the courier charge for your address before dispatch. You will receive a tracking number by email or WhatsApp.
04Collection at the Studio
Choose collection at checkout and we will message you when your order is ready. Collect it from 2-02 & 2-03 (Level 2), Menara Manulife, 6, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia, during Monday to Saturday, 10 am to 7 pm. Please bring your order reference. We keep uncollected orders for 30 days.
05Digital Files
Digital files are sent as a download link to the email you give at checkout. Links stay open for 30 days, so please download and keep a copy. We store finished files for 90 days after delivery in case you need them again; after that they are deleted.
06Sending Us Your Products
For product photography, drop your products at the studio or courier them to us with your order reference on the box. We return them by courier at your cost, or you can collect them. Please do not send products that are fragile without good packing, or anything that needs to be kept cold.
07Damage or Loss in Transit
Please check your parcel when it arrives. If a print or album is damaged, tell us within 7 days as described in our Refund Policy. If a parcel has not arrived within 7 working days of dispatch, contact us and we will trace it with the courier.