Refund Policy

01Overview

This policy explains how changes, cancellations, reprints and refunds work for studio sessions, ID photos, product photography, photo editing and prints. It does not affect your rights under the Consumer Protection Act 1999.

02Studio Sessions & Product Photography

• Change the date: free, if you tell us at least 48 hours before your booking. Later changes are free once; after that we may treat the booking as cancelled.
• Cancel 48 hours or more before: full refund.
• Cancel less than 48 hours before: 50% refund.
• No-show: no refund, but we will try to offer another slot.
• If we cancel (for example, the photographer is ill): you choose a new date or a full refund.

For product photography, you can cancel for a full refund until we receive your products. Once the shoot has started, we refund only for work not done.

03Session Photos You’re Not Happy With

You choose your photos on screen at the end of the session. If something is wrong with the retouched files (for example a missed blemish or a colour problem), tell us within 7 days of receiving the download link and we will fix it free of charge. We cannot refund a session that has taken place because you would prefer different poses or outfits, but we will help where we can.

04Passport, Visa & ID Photos

Check your photos before you leave the studio; we reprint on the spot if you are not happy. If the issuing office or embassy rejects the photo because we did not follow its size, background or head-position rules, bring the rejection notice and we retake and reprint free of charge.

05Photo Editing & Restoration

• Each editing item includes the rounds of changes stated on its page. Ask within 7 days of receiving the files.
• You can cancel for a full refund before we start work. Once we have started, we refund only for photos we have not yet edited.
• For restoration, we confirm the damage level before starting. If you choose not to go ahead at that point, we refund you in full.
• Once the finished files have been delivered and accepted, editing is not refundable.

06Prints & Albums

If a print or album arrives damaged, misprinted, or with the wrong photo or size, tell us within 7 days with a photo of the problem and we will reprint it free or refund it. Prints made from files that we warned you were too small to print sharply cannot be refunded for softness. Albums can be cancelled for a full refund until you approve the layout preview.

07How to Ask

Email foto.warna@yahoo.com or call / WhatsApp +6011-1257 7896 with your order reference, the item and what went wrong. Photos of a print problem help us sort it out quickly.

08How Refunds Are Paid

Refunds go back to the original payment method within 7 to 14 working days of our approval. Courier charges are refunded when the problem was our mistake.